Privacy Policy

Our Commitment to Privacy

botanicca respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our services or visit our website.

This policy applies to all services provided by botanicca, including garden planning, floristry, photography services, and website interactions.

By using our services or website, you agree to the practices described in this policy. If you have questions or concerns, please contact us using the information provided at the end of this document.

Information We Collect

Contact Information

When you request services or contact us, we collect:

• Full name and preferred contact methods
• Email address for correspondence
• Phone number for consultation scheduling
• Mailing address for service delivery
• Property location for site assessments

Service Information

During consultations and service delivery, we may collect:

• Property details and site characteristics
• Garden preferences and design requirements
• Budget parameters and project scope
• Event details for floristry services
• Photography session requirements
• Maintenance capacity and scheduling preferences

Usage Data

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited and time spent on each page
• Referring website and search terms used
• Device information and screen resolution

Cookies and Tracking

We use cookies to enhance website functionality. For detailed information about cookie usage, please review our Cookie Policy.

How We Use Your Information

Service Delivery

• Providing requested garden planning, floristry, or photography services
• Scheduling consultations and site visits
• Communicating about project progress and updates
• Delivering completed work and follow-up support
• Processing payments and maintaining financial records

Communication

• Responding to inquiries and information requests
• Sending service confirmations and appointment reminders
• Providing seasonal maintenance advice and tips
• Sharing relevant updates about our services
• Requesting feedback about service experiences

Business Operations

• Improving service quality and customer experience
• Analyzing website performance and usage patterns
• Developing new services based on client needs
• Maintaining accurate business and financial records
• Complying with legal and regulatory requirements

Marketing (With Consent)

• Sending newsletters with gardening tips and seasonal advice
• Informing about special offers and new services
• Sharing educational content about garden care
• Inviting participation in events or workshops

You can unsubscribe from marketing communications at any time using links provided in emails.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Data Sharing and Disclosure

We do not sell personal data to third parties. We may share information with:

Service Providers

• Website hosting and technical maintenance providers
• Email communication and marketing platforms
• Payment processing services for transaction handling
• Analytics providers helping improve website performance
• Professional consultants (legal, accounting) as needed

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and protect rights
• Prevent fraud or security threats
• Protect safety of individuals or property

All third-party service providers are contractually obligated to maintain confidentiality and security of your data.

Data Security

We implement appropriate security measures to protect your personal data:

In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by applicable privacy laws.

Data Retention

We retain personal data only as long as necessary for legitimate purposes:

After retention periods expire, personal data is securely deleted or anonymized. Some data may be retained longer if required by law or for legal defense purposes.

Your Privacy Rights

Under Canadian privacy laws (PIPEDA) and applicable provincial legislation, you have the following rights:

To exercise these rights, contact us using the information provided below. We will respond to requests within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children without parental consent.

If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

International Data Transfers

Your personal data is primarily stored on servers located in Canada. Some service providers may process data in other countries with adequate data protection standards.

When data is transferred internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by privacy authorities
• Privacy Shield certifications where applicable
• Service provider commitments to data protection principles

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered clients
• Updated "Last Updated" date on this page

We encourage you to review this policy regularly to stay informed about how we protect your information.